Positions Available

We are seeking a dynamic Houseboat Hire Support person to join our team. This role is pivotal in ensuring our guests receive top-notch service from the moment they arrive until they wave goodbye. If you love the water, thrive in customer service, basic mechanical, trouble shooting skills and enjoy a role that keeps you moving in a beautiful setting, this could be the perfect opportunity for you.

We are looking for enthusiastic, energetic people who have an eye for detail to join our servicing team. Must be able to work both Mondays and Fridays when the houseboats return from hire. Some Tuesdays and Thursdays will be required following long weekend periods.

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Ferrying vessel in and out of marina, re-fueling and barging  vessels in preparation for next hire. 

Cleaning and hosing down decks, windows, outside walls, outdoor ceilings, cleaning BBQ’s and outdoor furniture, safety checklist, ensuring the houseboats are presentable for the next guests.

KEY ROLES and RESPONSIBILITIES

• Assisting all boats docking and undocking .

• Check dock lines and utility supplies as necessary during changing weather conditions.

• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines. Assist with the taking on of supplies ie gas. (knowledge of proper fuel, oils, etc essential).

• Pump out boats.

• Assist with ice orders per customers.

• Change over gas bottles fas needed.

• Manage contract cleaners immediately when they return so they are available to go back out on the next reservation as requested by management.

• Assistance as required in general maintenance and repairs) alertness for safety related repairs or needs, essential).

• Assistance as assigned in storm preparation.

• Knowledge of marina regulations and enforcement procedures.

• Provide excellent customer service to guests, while directing customer issues to the general manager.

• Take support phone calls and make short- and long-term resolution's

• Maintain awareness and fix where appropriate any safety issues and report them immediately to your manager.

• Check In/Out and Orientate Hire Boats and Houseboat Guests as needed .

• Conduct routine dock and vessel checks

• Assist in other areas of the resort as directed.

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